Understanding the Domain I am stepping into...
...By researching online, reading books, articles, talking to domain experts
Listening and Observing.
Tell me more! Tell me more! Tell me more!...
About who you are, what you do, how, when...
And the whole enchilada!
...By contextual or interviews, focus groups
I strongly believe that if you understand and empathize with both users and organization you will be taken seriously and your work WILL MATTER!
Connecting the dots
and there shall be order in chaos...
...By Visualising it through Journey Maps, Mental Models, Personas, Ecosystem Maps
...and there shall be order in chaos...
Running a discovery workshop...
...To set goals, expectations, strategies
Rapid Low/Hi-fidelity Prototyping ...
...By iteratively brainstorming and sketching designs both alone and together, creating user flows and interactive mockups
Continuous Testing and Feedback sessions ...
...By remote or contextual interviews, surveys.
Iteratively moving back to designing and prototyping based on feedback until goals are met.